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Frequently asked questions

PRODUCT INFORMATION
What is Drinkfinity?

Drinkfinity is a personalized beverage that allows people to enjoy different blends by combining portable Pods containing dry and liquid ingredients with water in a reusable Vessel (water bottle).

What is a Pod?

The Drinkfinity Pods feature unique combinations of high-quality dry and liquid ingredients sealed separately in dual chambers until the beverage is mixed. The top half of the Pod contains dry ingredients such as spirulina, oat bran and acai fruit extract, and the bottom half concentrated fruit juices that provide light, refreshing flavours.

Can you use a Pod more than once?

Our Pods are designed for one-time use.

Can you separate the dry and liquid ingredients and mix and match with other flavours?

The dry and liquid ingredients are pre-sealed in dual chambers, so you can't mix and match ingredients.

Do the Pods need to be refrigerated or frozen?

Drinkfinity Pods do not need to be refrigerated or frozen. The Pods can be stored at room temperature. Once you pop a Pod, you should consume it immediately. The best way to store Pods is somewhere cool and dry. For best results, give your Pods a quick shake before use, use each Pod only once, and discard them if the safety seal has been broken.

Are the Pods recyclable?

With every purchase comes a freepost returns envelope to send up to 30 Pods back to our partner TerraCycle, enabling customers to send their pods to be recycled. All you need to do is drop your envelope full of Pods off at your nearest mail box or post office.

Do I have to wash my Pods before throwing them into the envelope?

You do not need to wash the Pods before returning them. It is normal to have some residue left over in a Pod after popping. Our Partner TerraCycle can process the pods with residue.

How much does it cost to send the envelope?

Our envelopes are pre-paid, so fill them up with up to 30 pods and send them whenever you’re ready free of charge.

I lost my envelope, how can I order a replacement?

Of course reach out to our Customer Service and we will send you one. If you are a UK resident log onto www.TerraCycle.com/Drinkfinity and just follow the easy steps.

Why are the Pods made of plastic?

Drinkfinity Pods are made of plastic because it is a known material that preserves the integrity and freshness of the dry and liquid ingredients.

What is a Vessel?

The Drinkfinity Vessel (water bottle) is a personal-use, BPA-free, dishwasher-safe reusable bottle featuring a magnetic button that keeps the top cap in place while drinking. The Vessel takes 591ml of liquid.

What does BPA-free mean?

BPA-free means that no BPA (Bisphenol A) has been added intentionally during manufacture of the Drinkfinity Vessel.

How do you keep the Drinkfinity Vessel germ-free?

You can keep germs at bay by consuming your Drinkfinity beverage immediately after preparation and washing the Vessel between uses. To ensure a deep clean, run it through the dishwasher or hand wash with warm soapy waterusing a non-abrasive brush or sponge and rinse well to remove any soapy residue.

Should you wash the Drinkfinity Vessel before using it for the first time?

We recommend handwashing your Vessel with warm soapy water before using it to prepare your first Drinkfinity beverage. Rinse it well to remove any soapy residue. You can also put it in the dishwasher before first use if you'd like.

Can you put hot beverages in the Drinkfinity Vessel?

The Drinkfinity Vessel is designed to store room temperature and chilled beverages only. Exposing the Vessel to extreme temperatures may damage it.

How do you create a Drinkfinity beverage?

Fill the Drinkfinity Vessel with cold water and ice, pop the Pod filled with a unique combination of dry and liquid ingredients, shake to mix and enjoy. You'll need about 591 ml of water to fill your Vessel to the marked line, but you can mix your beverage to your taste.

Which flavours of Drinkfinity are available in the EU?

In the EU, Drinkfinity offers Mandarin Orange Charge, Blackberry Acai Charge, Pineapple Coconut Water Renew, Lemon Spirulina Flow, Mango Oats Flow, and White Peach Chill.

What is a Mode?

Drinkfinity embraces the way people live and enables them to do more, making the most out of every moment with four different “modes” to answer people’s multifaceted needs throughout their entire day; there’s a Pod that’s perfect for every mood:

Charge: Go a little further with a refreshing blast
Flow: Find your zone with a refreshing citrus blend
Chill: Take a moment with botanical flavours
Renew: Make it count with magnesium

What flavours are available in the Charge Mode?

Charge Pods include Blackberry Acai Charge with Blackberry, Grape & Acai flavours and Mandarin Orange Charge with Mandarin flavour, Guarana extract and Orange juice.

What flavours are available in the Flow Mode?

Flow Pods include Lemon Spirulina Flow with Spirulina, Kiwi flavour & Lemon juice, Mango Oats Flow with Mango flavour, Oat Bran and Orange juice.

What flavours are available in the Chill Mode?

Chill Pods include White Peach Chill with White Peach flavour, Lemonbalm extract and Orange juice

What flavours are available in the Renew Mode?

Renew Pods include Pineapple Coconut Water Renew with Pineapple flavour, Coconut Water & Ginseng extract.

Do Drinkfinity products contain allergens?

Please refer to the nutrition information on back of the Pod packs for information on ingredients and allergens.

Is Drinkfinity Halal or Kosher certified?

Drinkfinity is not Halal or Kosher certified. For more information on the ingredients found in Drinkfinity Pods, please visit www.drinkfinity.com.

Does Drinkfinity contain artificial sweeteners or flavours?

Drinkfinity Pods contain no artificial flavours, and only sweeteners from natural sources.

Does Drinkfinity offer any zero-calorie Pods?

All Drinkfinity Pods are low-calories and with not more than 20 kcal/100ml when mixed with fresh water. You can check the calorie content for each Pod by checking the front of the Pod packs or on the Drinkfinity website at www.drinkfinity.com.

Do any of the Pods contain caffeine?

Drinkfinity’s Charge Pods contain caffeine from natural origin. When prepared with water, the caffeine content is 44 mg per 250 ml as an average and is equivalent to half a cup of coffee.

What is the shelf life of a Pod?

From production date, Pods can last between 6 - 9 months, depending on the flavour. For the most up-to-date information, check the "Best By" date on the packaging, as some Pods may be closer to expiration than others.

Where is Drinkfinity available to buy?

Drinkfinity is currently available in Brazil, the U.S., and the EU and is exclusively sold online at www.drinkfinity.com.

Who is the target audience of Drinkfinity?

Drinkfinity was created with the modern consumer in mind. The product answers consumers’ passion for choice and personalisation.

Where is Drinkfinity produced?

Drinkfinity Pods are produced in Puerto Rico, which is a U.S. territory. The Vessel is designed in Miami, Florida and is manufactured using premium materials and to the highest quality standards.

Are Drinkfinity products tested on animals?

Drinkfinity products are never tested on animals.

Are there any health risks associated with Drinkfinity’s liquid or dry ingredient offerings?

Please refer to the nutrition information on back of the Pod packs for information on ingredients.

Why are there different formulations in different markets? Are the products offered in Brazil and the UK healthier than the US?

Drinkfinity has created different formulations in each market to align with local tastes and regulations. For a list of local Pod flavours, visit www.drinkfinity.com.

What are Drinkfinity’s plans for 2018 and beyond?

Drinkfinity is launching in the U.S. and EU in 2018. For more information on both market expansions and future plans, visit www.drinkfinity.com.

What has the process been like for global expansion and what can consumers worldwide expect for the future?

Drinkfinity is excited about the U.S. and EU launches in 2018. For more information on both market expansions and future plans, visit www.drinkfinity.com.

Is Drinkfinity suitable for pregnant woman?

We would like to refer you to the nutritional information of the Pod flavour on our website. There you can find out all about the ingredients and a recommendation will be given on whether it is suitable for pregnant women or not. However, we would still recommend to always consult your doctor during pregnancy to find out if our product is suitable for your diet.

ORDER AND DELIVERY
Who can I contact if I have a question about Drinkfinity products?

We’d love to hear your thoughts on how we can make the Drinkfinity experience even better. You can get in touch via our contact form!

Where can I purchase Drinkfinity products?

All Drinkfinity products are sold exclusively on www.drinkfinity.co.uk and www.drinkfinity.eu

Is there a limit to how many Drinkfinity products I can order?

You can buy as much as you like! If we don't have enough stock to fulfil your order, we'll get in touch right away and work with you to have the requirements of your order met.

Can Drinkfinity products be shipped to my country?

At present, Drinkfinity products are available in the US and a number of European countries.  But our aim is to be a global movement. To get the scoop on when Drinkfinity will be available in your country, keep an eye on the website and social media channels. 

We’ll keep you updated!

How are shipping costs calculated?

Shipping rates are dependent on where the product is shipping to and these rates will be clearly displayed in the checkout.   Orders are shipped through a courier service, with tracking details provided so you know where your order is.  Also you'll be happy to know that all orders of €30/£30/SEK300 and over receive free shipping!

How will I know if my order has been successful?

After you've made your purchase keep an eye on your inbox for an order confirmation email. We'll send this when your order has been processed by our system - usually within minutes. If you haven't received it, get in touch with us via our contact form, and we'll check the status of your order.

How will I know when my order has shipped?

We'll send you a shipping confirmation email when your order leaves our warehouse - this may take a few days, depending on the shipping option you've chosen.  We'll include a handy tracking information link so that you can monitor the progress of your order along the way. If it's been a few weeks and you haven't received your order or the shipping confirmation email, get in touch with us and we'll follow up.

If your parcel has been shipped with DHL we would like to refer you to the DHL helpdesk: http://www.dhl.co.uk/en/contact_centre/contact_express.html

How long will it take my order to arrive?

Not long! Drinkfinity products are shipped via couriers and can be tracked through tracking number received in your Order Shipment notification.

I’m missing an item from my order, what do I do?

We’re happy to help you. Please contact us via our contact form.

Can I cancel my order after I’ve placed it?

We’re happy to help you. Please contact us via our contact form.

How can I cancel my order?

We’re happy to help you.  Please contact us via our contact form, and send your name, tracking and order number with it.

I have an incorrect item in my order, what do I do?

We’re happy to help you. Please contact us via our contact form.

What should I do if my order hasn’t been delivered yet?

Check the tracking number, if you can find it we’re happy to help you.  Please contact us via our contact form.

If your parcel has been shipped with DHL we would like to refer you to the DHL helpdesk: http://www.dhl.co.uk/en/contact_centre/contact_express.html

Can I track the delivery of my order?

Yes, you can use your tracking number that was sent to you via our confirmation email that we sent to you when you ordered.

What happens if I’m not in when my order arrives?

Check the tracking number, if you can’t find it we’re happy to help you.  Please contact us via our contact form.

PAYMENTS & PROMOS
How can I pay for my Drinkfinity order?

You can currently pay for your Drinkfinity products by credit card, Apple Pay or PayPal but we are also exploring new forms of payment, so stay tuned!

Is there a minimum purchase amount?

No, there's no minimum purchase amount.

Do you offer a discount or promo codes?

Via our referral programme you can refer us to a friend, who will receive a special discount code. When your friend redeems the discount code, you will receive one as well.

Will my parcel be charged customs and import charges?

Within the European Union, Norway and Switzerland there are no additional charges.

RETURNS & REFUNDS
Can I return my order?

Within 14 days after arrival, you are able to return your order.  The order needs to be in the original packaging and unused. Please send a return request via our contact form. The costs for returning are for the customer.

My order arrived damaged. How can I exchange it for a replacement?

We’re so sorry to hear that your order arrived damaged.  Just take a photo of the damaged item and send it to us along with your order confirmation via the contact form, and we'll sort it out.

What's the latest I can submit a request for a replacement/refund?

We have a 14 day return policy. So, if during this time you are not 100% satisfied with your Drinkfinity purchase, please reach out to us via our contact form.

How long does it take until I’m getting refunded for a purchase?

14 days after you send the return request, you should receive your refund. In case it takes longer than that, please reach out to us via our contact form.

TECHNICAL
I’m having trouble signing into my account

We’re happy to help you. Please contact us via our contact form.

What can I do if I’m not receiving emails from Drinkfinity?

We’re sorry to hear that you’re not receiving emails from us. Please contact us via our contact form, we’ll try to solve it as soon as possible. 

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